HEVC (High Efficiency Video Coding, also known as H.265) video files in MOV format might not play on Windows 10 or 11 for various reasons, including missing codecs or unsupported media players. Here’s a step-by-step guide to fix this issue:

1. Install HEVC Codec

Windows doesn’t include the HEVC codec by default, and you’ll need to install it manually.

• Option 1: Use the Microsoft Store
  1. Open the Microsoft Store.
  2. Search for “HEVC Video Extensions.”
  3. Install the official HEVC Video Extensions app. (There may be a small one-time fee, around $0.99 USD.)
• Option 2: Free Alternative Codecs
  1. Search for “K-Lite Codec Pack” online.
  2. Download and install it. It includes the HEVC codec along with others.
  3. During installation, choose the configuration that suits your needs (default settings work for most users).

2. Use a Compatible Media Player

Some media players natively support HEVC and MOV files without requiring additional codecs.

• Install VLC Media Player:
  1. Download VLC from videolan.org.
  2. Install and open it.
  3. Drag and drop your MOV file into VLC to play it.
• Other alternatives include:
  • MPC-HC (Media Player Classic – Home Cinema)
  • PotPlayer

3. Update Graphics Drivers

Outdated GPU drivers can prevent playback of HEVC-encoded videos.

• Steps to Update Drivers:
  1. Open Device Manager (Press Windows + X, then select it).
  2. Expand the Display adapters section.
  3. Right-click your GPU and select Update driver.
  4. Choose Search automatically for drivers or download the latest driver directly from the manufacturer (e.g., NVIDIA, AMD, Intel).

4. Convert the Video Format

If installing codecs or new players doesn’t work, convert your MOV file to a more universally supported format (e.g., MP4 with H.264 encoding).

• Use tools like:
  • HandBrake (free and open source)
  • FFmpeg (command-line tool)
  • Any Video Converter

5. Check for File Corruption

Corrupted video files might not play, even with proper codecs. Use a video repair tool like Stellar Repair for Video or Wondershare Repairit to fix the file.

6. Verify Windows Media Player Settings

If you’re using Windows Media Player, ensure it’s updated and that optional features are enabled:

• Go to Settings > Apps > Optional Features.
• Look for “Media Feature Pack” and install it if it’s missing.

7. Try Playing on Another Device

To rule out device-specific issues, try playing the file on a different computer or operating system. If it works there, the problem is likely with your Windows configuration.

By above these steps, you should be able to fix HEVC MOV video playback issues on Windows 10 or 11.

Let me know if you encounter specific errors, and I can assist further! (Contact US)

Detailed video below: